Privacy Statement

This privacy statement discloses the privacy practices for innovaben.com.

All information provided by our clients' employees resides in our safe, dependable database.  If you feel that this company is not abiding by its posted privacy policy, you should contact INNOVA BENEFIT Services directly by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling 1-866-993-7702.

Information Collection and Use
INNOVA BENEFIT Services is the sole owner of the information collected on this site.  We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.  INNOVA Benefit Services collects information from our users at several different points on our Web site.

Registration
In order to use this Web site, a user must first complete the registration/employee profile form.  During registration a user is required to give their contact information such as name, email address, date of birth, home or business address.  This information is used to fulfill our administrative services and to contact the user if s/he has problems.  INNOVA cannot process a user's request without the registration information or allow access to the secure portion of the Web site, as we need to verify status and eligibility.  It is optional for the user to provide demographic information, but encouraged so we can provide a more complete solution using our services.

Product Orders / Benefit Elections
We request information from the user on order forms.  To make an order or benefit election, the user must have logon access to our site, and must have provided contact information (like name and shipping address) and possibly financial information (like credit card number, expiration date).  This information is used for billing purposes and to fill customer's service or coverage requests.  If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user.  After you enter your user name and password and click the Log On button, we will use a session ID cookie to indicate the beginning of your employee session with INNOVA and make it easier for you to navigate our site.  A session ID cookie expires when you close your browser.  If you reject cookies, you will not be able to log on to our site.

Log Files
We may use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information.

Sharing
With the exception stated in the next paragraph, we may use outside companies to fulfill documentation or other service related items to a user's home or office.  These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Some transit agencies or providers require us to provide certain personal information, such as your name and address, in order for us to procure the transit media on your behalf.  We partner with other parties to provide specific services. We contract with third party vendors to assist us in delivering our services to our customers.  These vendors include claims processors, data processors and fulfillment houses.  They perform services on our behalf to our customers.  These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links
This Web site contains links to other sites.  Please be advised that Innova is not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Security
This Web site takes every precaution to protect our users' information.  When users submit sensitive information via the Web site, your information is protected both online and offline.  When our registration/profile asks users to enter sensitive information such as date of birth, home address and social security number, that information is encrypted using SSL.  During this process, the user creates a username and password that establishes their account.  Once the account is established, users must log on to update their profile, place orders or review account status - all of which are done on secure pages.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users' information, not just the sensitive information mentioned above, is restricted in our offices.  Only employees who need the information to perform a specific function - such as customer support - are granted access to personally identifiable information.  Our employees must use password-protected screen-savers when they leave their desk.  When they return, they must re-enter their password to re-gain access to any applications.

All employees are kept up-to-date on our security and privacy practices.  Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected.  Finally, the servers where we store personally identifiable information on are kept in a secure environment, in secondary locked facilities with restricted access.

If you have any questions about the security at our Web site, you can send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Updating Personal Information
If a user's personally identifiable information changes such as the delivery address, we provide a way to correct, update or remove personal data that is provided to us.  This can be done at the Employee profile section of the MyRSC Web site, via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling 1-866-993-7702.  User's personal information can also be updated based upon data provided to INNOVA from their employer.  We do not share personal or contact data with 3rd parties, for marketing or other possible purposes.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner.  We will use information in accordance with the privacy policy under which the information was collected.

Legal Disclaimer
Though we make every effort to preserve your privacy we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Contact Information
If you have any questions or suggestions regarding our privacy policy, please contact us at:

Phone: +1-866-993-7702
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  
Postal Address: INNOVA BENFEIT Services, LLC
      2025 Gateway Place, Suite 110
      San Jose, CA 95110
Web site URL: www.innovaben.com